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Town of Apple Valley closes offices to the public

Post Date:03/19/2020


Town of Apple Valley closes offices to the public


Apple Valley, CA – March 19, 2020: The Town of Apple Valley will close physical administrative offices to the public, but will remain available electronically and by phone, beginning March 23 until further notice.


This local decision mirrors recent action by the County of San Bernardino to close their offices to the public to increase social distancing measures and slow the spread of the COVID-19 coronavirus.


According to a recent White House comment, the coronavirus is three times more infectious than the seasonal flu, requiring aggressive quarantining measures be exercised.


“These are unprecedented times and we need to be diligent to respond in aggressive ways, to ensure the healthy, safety and welfare of our residents and community,” said Mayor Scott Nassif. “We recognize this is a rapidly changing matter of importance to our community and we will continue to communicate with our residents and customers as information is made available.”


The Town will continue to perform critical services throughout the community including public safety and public works; while behind closed doors animal services, recreation planning, community development, and administrative and finance functions will continue.


Building and Safety and Engineering

Inspections will continue to occur under safe practices, limited contact, and in some cases, virtual inspections. Beginning March 23, the Town will offer a new Electronic Permit Center to allow customers to submit a plan check application and upload their documents online, providing for concurrent online review by departments. The new Electronic Permit Center will be open 24-hours a day, allowing building projects to be submitted anytime, from anywhere. For more information call (760) 240-7000 ext. 7100 or email


Animal Services and Shelter

Earlier this week, the Town also closed the municipal animal shelter to the public. Animal services staff will continue to provide for animals within their care, however adoption services will not be available. Intake of animals will be closed to the public.


Animal Control officers will respond to emergencies only, including for injured or stray animals, cruelty and neglect complaints, bite complaints and dangerous and aggressive dog complaints.  Officers will patrol and work from their vehicles but will not make contact with the public during this time of recommended social distancing and quarantining. Officers will not respond to non-aggressive stray pick-ups, licensing complaints, barking and nuisance complaints, or trapping and transport of cats.


If you believe your lost animal may be at the Town shelter, please call (760) 240-7000 ext. 7554; leave a message with a complete description and contact information.


Residents can mail their dog license renewal payments along with any required documents to: Apple Valley Animal Services 14955 Dale Evans Parkway, Apple Valley, CA 92307. Documents will be return mailed along with the renewed license.


Parks and Recreation

Open air parks, including dog parks at Civic Center Park, remain open to the public at this time; however, the public is recommended to keep a six-foot distance from one another.


Other online services offered by the Town include:


Police Department offices will remain open at this time. The public may call dispatch at (760) 956-5001 to make a police report. Dial 9-1-1 in the event of a life-threatening emergency.

Department Contact Information

For a complete list of Town department contact information please visit

For emergencies concerning sewer, water, flooding, traffic signs or signals, vicious dogs, dogs with life-threatening injuries, or emergencies regarding a town facility, please call the Town after-hours dispatch number at (760) 961-6001.


While there have been no cases of coronavirus reported in the community, these closures are a form of proactive social distancing intended to help protect the health and safety of our user groups, residents and employees.


Public health agencies are advocating for social distancing measures to “flatten the curve”; a term that describes the action to slow the rapid spread of the coronavirus in order to avoid overburdening hospitals and health care workers. Protective measures include: wash hands frequently, avoid shaking hands, avoid assembling in crowds, and stay home if you become sick.


Local information on the coronavirus pandemic will be updated on the Town's Facebook page and website at . Please email questions to

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Weekly Update May 31, 2020


Mayor Weekly Updates

Town Resources

    • Map of Apple Valley Businesses Open

    •  Visit our Parks and Recreation Department’s Virtual Recreation Center!

The Town of Apple Valley is closely monitoring the Coronavirus (COVID-19) pandemic throughout the county, state, and nation.  For updated information regarding COVID-19, visit the following official resources:

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Recent Town Actions

Essential and Non-Essential Businesses and Gatherings

The San Bernardino County Department of Public Health and the San Bernardino County Office of Emergency Services are working cooperatively to keep cities throughout the County updated with the latest information and guidance on a variety of topics ranging from allowable gatherings, personal hygiene to travel advisories.  

On March 17, the County of San Bernardino issued a clarifying statement to their earlier order concerning social gatherings. The order requires the cancellation of public or private gatherings of people through April 6. The order defines “gathering” as “any event or convening that brings together people in a single room or single space at the same time.” Learn more > 

Guidance for Retail Food and Beverage and other Related Service Venues
Guidance for Public Gatherings

Guidance for Entertainment Venues

Guidance for Face Coverings

To report potential violations of gathering or businesses, please call (909) 387-3911

NOTE:  Residents of San Bernardino County may also call the COVID-19 hotline at (909) 387-3911 for general information and resources about the virus. The hotline is NOT for medical calls and is available Monday through Friday, from 9 a.m. – 5 p.m.  

Small Business Resources

Unemployment Resources

Food and Other Local Resources

  • 211. Please dial 211 for resources within San Bernardino County or visit

  • Feed My Sheep Food Bank and the Town have partnered to deliver food to seniors, disabled and homeless persons in Apple Valley. For more info call (760) 247-6488 or visit

  • Victor Valley Community Service Council/ High Desert Second Chance offers delivery services for seniors and disabled persons They are providing food, hygiene products and pet food at this time. Please call (760) 243-9646.
  • Rock'n Our Disabilities is providing food and hygiene products. Please call (760) 998-2241.

Town  Closures

  • Municipal Animal Shelter
  • Public Playgrounds and Skatepark  
  • Newton T. Bass Apple Valley Branch Library

Heightened Hygiene Practices

As is typical during any flu season, public health officials recommend individuals take a number of steps to protect both their health and the health of those around them, which include:

  • Wash hands with soap and warm water for 20 seconds or use an alcohol-based hand sanitizer with at least 60% alcohol. 
  • Avoid touching eyes, nose or mouth with unwashed hands.  
  • Avoid close contact with individuals who are sick.
  • N95 masks are NOT recommended outside of a healthcare setting. Surgical masks can be worn by sick individuals to reduce their likelihood of spreading germs.
  • If someone becomes sick with a respiratory symptoms like fever and cough, they should stay away from work, school and other people to avoid spreading the illness and seek treatment from their healthcare provider.

The Town of Apple Valley will continue to monitor the situation and immediately inform the community if any specific precautions or guidance are provided by either the Department of Public Health or the Office of Emergency Services.



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